How to avoid being rude
The Rules of Social Business
Remember your etiquette.
Build positive relationships by practicing proper communications. “Foster an environment of respect and respectful interaction. Encourage your co-workers to praise, motivate and inspire each other instead of tearing each other down,” says Jacqueline Whitmore, the founder of the Protocol School of Palm Beach.
Monitor nonverbal messaging.
Messages are delivered verbally as well as through tone, facial expressions, and body language. If you’re starting to have an issue with a co-worker, address it as soon as possible so you don’t inadvertently roll your eyes every time she says something annoying at the weekly meeting.
Beware of miscommunication.
“How you say something is just as important as what you say. Effective communication is not achieved until the message sent is clearly received,” explains Whitmore. Ask for clarification before things get lost in translation. Don't jump to conclusions or make accusations when something is miscommunicated.
Don'ts of Etiquette
Many people struggle with this, especially when they see something out of the norm. Ladies decked out in their sexiest attire, mothers with puke stains on their shirt, gay couples holding hands, accident victims and people with deformities are all excellent examples. They may not adhere to your code of conduct or look like you, but they are people with feelings and are not to be stared at or mocked.
Remember this tip when meeting people for the first time. The last thing you want is to give others a bad impression of you. Stave off the joke cracking, and wait until you know these newbies better. You never know how much offense someone is going to take if you crack a gender-biased, racial or political joke. They will brush you off as being rude, and you may never regain their respect again no matter how hard you try.
Those who work in the service industry will tell you just how rude some people can be, whether they realize it or not. For example, it will not kill you to thank your waitress for the excellent service she provided. There is no harm in leaving a thank you note for the wonderful way hotel housekeeping handled your room. Surprise your mailman with a bottle of Sprite. When you hop into a cab, ask your cabbie how his day is, and engage him in a little chat.
Business Etiquette Rules
You Should Never Break
Pay attention to names
Names are one of the first pieces of information that we learn about someone. It is how people recognize and address you.
When you tell others your name, include your last name. This is especially important if you have a common first name like Ashley or John.
When you first meet someone, pay attention to their name. If you aren’t sure how to pronounce it, be sincere and ask. If it is an unusual or difficult to pronounce name, the person is probably used to it and won’t mind. It shows that you have taken an interest in them and care about getting it right. Don’t carelessly butcher their name or invent a nickname. Call people what they want to be called.
Greeting the people that you come in contact with isn’t only polite but it establishes rapport. You never know who the people that you greeted could be, so it is important to greet everyone with the same degree of kindness.
A simple “Hi, how are you?” or even a smile and nod is enough. However, adding more could make them remember you and view you as friendly and pleasant. It can also strike up conversation. Be considerate though. If they appear to be in a rush or not interested at the moment, don’t force a conversation on them.
Offer a handshake and make eye contact
Handshakes are the universal business greeting. A firm handshake is still considered a positive trait. A weak one is negative.
Usually, the higher ranking person will offer their hand first, but if they don’t, you can still offer yours. Make eye contact when you shake their hand and smile. Those who avert their eyes are viewed as lacking confidence and honesty.
Glenn epitomizes all that is good and great about the English-Old School traditions which are still relevant today that oil the rusty wheels of present-day society. It is obvious that Glenn not only teaches the art of good manners but actually lives and breathes them.
Thank you for bringing your manners and etiquette class. My time was rewarding beyond my expectations, it was more than I could have imagined finding.
Thank you again for the wonderful session you led. Glenn is a consummate professional and has been an invaluable resource to me as I begin my new business.
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Once you have started working, it is important to understand basic business etiquette. Companies vary in their 'unwritten rules,' but these suggestions are generally appropriate for most organizations: